For maintenance issues at properties managed by HRA
Please be sure to include:
- Head of Household name
- Property name
- Unit address
- Phone number
- The reason for the request. Please try to keep description brief, no more than 2 sentences or about 30 words.
- If you will grant maintenance permission to enter your unit
Maintenance will respond to work orders in order of priority.
Contact us at: (413) 863-9781 between the hours of (9AM to 4:30PM Monday-Friday).
All other times, please contact the Emergency Maintenance Hotline at:
What is a maintenance emergency?
Power failure/no electricity
(for reasons other than non-payment)
No hot water/no water
Blocked drains or toilets
Water leaks/broken pipes
Snow and ice removal
(staff automatically responds within 24 hours of a storm)
Security lock failures
Fire of any kind
(please contact the Fire Department first)
(please contact the Police Department first)